How to delete AliExpress account

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Aina Martin
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Preliminary information


Be your intention è delete AliExpress account, you should know that you can follow two different procedures to put an end to your experience on the famous Chinese e-commerce site.


The first solution you can consider is to go to your AliExpress account settings and start the deactivation procedure. By doing so, you will no longer have access to the account in question and all your content published on the site (e.g. reviews of purchased products and seller ratings), messages sent and received and the list of your contacts will be lost, without no chance to recover them.

However, your account will not be permanently deleted and some personal information (e.g. your email address, shipping address etc.) may be stored on AliExpress (you still have the option to manually delete your data from your profile settings) .

If, on the other he, you want to permanently delete your account and all related data (except those that, by law, must be kept by the company for a certain period of time), you can access the section Privacy AliExpress and delete it.

In both cases, your account will no longer be accessible and you will have no chance to recover it. Is everything clear so far? Well, then let's take action.


How to deactivate AliExpress account


If you've decided to deactivate your AliExpress account without permanently deleting it, connected to the main page of the famous shopping site e, if you have not already done so, access the account you wish to deactivate.

Then click on the option Account, at the top right, select the item Sign in, enter your login details in the fields Email address or user ID and Password and click on the button Log in, to login.

At this point, if you want to manually remove the data associated with your account, press the item again Account, select the option my orders and access the sections Cards and bank accounts and Shipping Address, to remove any payment methods and shipping addresses associated with your account.

Once this is done, click on the option Account located in the main menu, locate the item Account settings in the left sidebar and click on the option Change settings. On the newly opened page, locate the section My Personal Information, choose the option Edit Member Profile e, in the new screen displayed (where you can also view your User ID), click on your button Deactivate account.



On the screen Checking following information, enter your user ID or the email address associated with your account in the field Email/Member ID and write “Deactivate my account” in the box located under the item Type in the following words: Deactivate my account.

Now, in the section Release my account at the same time, place a check mark next to the option Yes, to disconnect your email address from the AliExpress account you are deactivating, and indicate the reason for the choice to cancel the account, by placing the check mark next to one of the agolable options (I don’t purchase on AliExpress.com so I don’t need this account, I can’t find products that matches my needs, I received too many emails from Aliexpress.com etc.).

Infine, click your button Deactive my account and seleziona l'opzione OK, to confirm your intention and deactivate your account.

How to delete accounts from AliExpress

Delete an account from AliExpress it is a quick and easy procedure that allows you to permanently delete not only your account, but also all related data collected by the Chinese e-commerce site.


To proceed, connect to the AliExpress My Privacy page e, if you have not yet logged into your account, enter the data in the fields Email address or user ID and Password and click on the button Log in. If you wish, tap on the item Englishat the top right.

Fatto ciò, click on your button View visible nel box Delete your account e, on the new page, click on the button Delete your account.

Now, log into your inbox, locate the email sent by AliExpress, write down the code of 6 code contained within it and enter it in the field verification code present in the Identity verification on the AliExpress website.

Then click on the button Confirmation, to verify your identity, and select the option again Delete my account, to permanently delete your account.

How to delete AliExpress account from app

If you are wondering if it is possible delete AliExpress account from app, I'm sorry to tell you that this is not possible. In fact, by accessing your account settings using the AliExpress app for Android devices (also agolable on alternative stores, for devices without Google services) and iPhone / iPad, the option to request deactivation is not agolable.

However, if you don't have a computer agolable, you can use the browser installed on your smartphone or tablet (eg. Chrome your eroid and Safari on iPhone / iPad) and follow the instructions I gave you in the paragraphs to deactivate or delete an AliExpress account.

In case of problems

Did you follow the instructions I gave you in the previous paragraphs but, despite this, you were not able to delete your account? In this case, I suggest you access the support section of AliExpress where you can either try to solve your problems in complete autonomy or request the intervention of a real operator.

To proceed, connected to the official AliExpress website, click on the option Help, at the top, and choose the item Customer service from the menu that opens. On the screen Help Center, locate the section More Topics, select the tab Account and choose the option How to close account/release email, to view the detailed procedure for deactivating or deleting your account.

Alternatively, locate the section Contact Us and click on the button Online service, to access AliExpress's automated assistance service. It therefore indicates the problem encountered in the field Please, type your question here and premi onl'icona dell 'paper airplane, to send the message.

At this point, follow the instructions provided by the virtual assistant e, in case you do not find a solution, press the button Talk to an agent now, to get in touch with a live operator.



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