Preliminary information
Before going into the details of this guide and explaining yourself in detail how to delete NOW TV account, you should know that it is not possible to permanently cancel your account, neither from the official website of the service owned by Sky nor using the NOW TV app (Android / iOS) for smartphones and tablets.
In fact, pursuant to the GDPR legislation, Sky is required to preserve customer data for tax purposes for no more than 10 years from the end of the relationship and in any case for the statutory limitation period. This means that any request for total cancellation of your account will not be accepted.
That said, you can consider making your account inactive, deactivating any active tickets and requesting the cancellation of marketing and profiling data: by doing so, the account will remain agolable to you in case you change your mind in the future.
Deactivate account NOW TV
If you are considering canceling your NOW TV account, you should know that this is not necessary. In fact, to stop using the service, it is enough disable automatic ticket renewal of your own interest: by doing so, your account will remain active and you will be able to receive offers both to try the service again at no cost and to activate a ticket at advantageous prices.
From computer
If you have decided to leave your NOW TV account active, all you have to do is disable the automatic renewal of the tickets you have previously activated. Furthermore, if you do not wish to receive communications from the service owned by Sky, you can also deactivate the reception of NOW TV promotional emails and SMS.
To proceed from a computer, connected to the main page of NOW TV, click on the button Log in located at the top right, enter your login details in the fields Email and Password and press on the item Log in, to log into your account. On the newly opened page, click on yours name (top right) and choose the item My offer give the menu to compare.
Now, click on the button Modification related to all the tickets you want to deactivate (Cinema, Entertainment, TV Series and Sport) and confirm your intention by pressing the buttons Confirmation and Close. For the detailed procedure, I leave you to my guide dedicated to canceling NOW TV.
If you also want to opt out of NOW TV from sending emails, click on yours name located at the top right and choose the option Account and payment give the menu to compare.
On the newly opened page, locate the section General conditions & Privacy and remove the check marks next to the entries Offer me the most suitable content based on my interests and preferences e Keep me updated on promos and news via email, SMS, notifications and traditional contact methods.
Give smartphone and tablet
To deactivate an account on NOW TV from smartphones and tablets by disabling the automatic renewal of your subscription, you must proceed from the browser by repeating the procedure described for canceling NOW TV from a computer.
Then start the browser installed on your device (eg. Chrome your eroid and Safari on iOS) and connected to the NOW TV website, then tap on thelittle man which is located at the top right and log in to your account by entering the data in the fields Email and Password.
Now, press the icon againlittle man, choose the option My offer e, nella nuova schermata visualizzata, tap on the pulsating Modification related to the ticket you want to remove from your subscription and complete the deactivation by clicking on the options Confirmation and Close.
To also disable the sending of promotional messages via email and SMS by NOW TV, press the icon of thelittle man, choose the option Account and payment e, in the new screen displayed, remove the check mark from the options in the section General conditions & Privacy.
Permanently delete NOW TV account
As mentioned above, with the entry into force of the General Data Protection Regulation (GDPR), Sky is required to preserve user data for tax purposes for no more than 10 years from the end of the relationship e, consequently, is not more likely permanently delete your NOW TV account.
In addition to revoking the consent given by accessing your Personal Area on the official website of the service, as I indicated in the previous lines, all you can do is request the implementation of the GDPR rights by sending an email to the address nowtv.privacy@sky.com or a written communication by ordinary mail to the address - Legal Affairs Department - Data Protection Officer, Via Monte Penice 7, 20138 Milan.
For more information
To get more information in this regard, connected to the website of the famous video streaming service, click on the item Help at the bottom of the page e, in the new screen that appears, choose the option Start chat visible in the pop-up window at the bottom right.
If you don't see the entry Start chat, locate the box Advanced FAQ searchclick on your button Log in and seleziona l'opzione Information request process the menu to tendin What is the reason for your contact?. Then choose the items Account management and payments and Registration process i menu to tendin Category and Subcategory and click on the button No indicating that the problem has not yet been resolved.
Now, choose the voice Log in relative all'opzione Live Chat to get in touch with a live NOW TV operator. In the new window displayed on the screen, click on the item Describe your problem here, enter your message in the field Describe your problem here and specify the email address associated with your NOW TV account in the field Email account. Premium, quindi, on pulsating Activate live chat and wait for an operator to process your request.
If you prefer to proceed from smartphone or tablet, you must know that even in this case it is necessary to proceed from the browser: in fact, using the NOW TV application for Android and iOS / iPadOS devices it is not possible to request assistance via chat.
Then start the browser installed on your device (eg. Chrome your eroid or Safari on iPhone / iPad) and connected to the NOW TV main page. Now, tap on the item Help, locate the box Advanced FAQ search and press pulsating Log in, then select the options Information request, Account management and payments and Registration process i menu to tendin What is the reason for your contact, Category and Subcategory and press pulsating No, to get in touch with NOW TV customer support.
Premium, quindi, by clicking Log in related to the item Live chat, do click in the tap Describe your problem here and enter your message in the field write a message. Finally, specify yours email address in the appropriate field, click on the button Activate live chat and wait for a live operator to respond to your message.
